Skip to main content

Welcome to Prism’s Secure Patient Portal

PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.

If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.

If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE
Please note that if you are currently under the care of an optometrist, your request will not be processed.


To limit time in clinic and help reduce the risk of infection, Prism patients with a scheduled appointment MUST check-in online before their visit. Instructions for attending your visit are HERE and on the online check-in form. Instructions will also be emailed to you when you submit the form.

I am a NEW PRISM PATIENT and want to check in

Prism patients who want to contact us with questions or concerns about their eye health can use our secure online form.
You can also call us at (905) 456-3937 but due to high volumes, we recommend the online form for your convenience.

I am a PRISM PATIENT with an EYE HEALTH concern and want to contact Prism Please note that staff review incoming messages Monday to Friday from 8:00am to 5:00pm. Incoming messages are NOT reviewed on Saturdays, Sundays or statutory holidays.