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Welcome to Prism’s Secure Patient Portal

PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.

If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.

If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE
Please note that if you are currently under the care of an optometrist, your request will not be processed.


To limit time in clinic and help reduce the risk of infection, Prism patients with a scheduled appointment MUST check-in online before their visit. Instructions for attending your visit are HERE and on the online check-in form. Instructions will also be emailed to you when you submit the form.

I am a NEW PRISM PATIENT and want to check in

Prism patients who want to contact us with questions or concerns about their eye health can use our secure online form.
You can also call us at (905) 456-3937 but due to high volumes, we recommend the online form for your convenience.

I am a PRISM PATIENT with an EYE HEALTH concern and want to contact Prism Please note that staff review incoming messages Monday to Friday from 8:00am to 5:00pm. Incoming messages are NOT reviewed on Saturdays, Sundays or statutory holidays.

COVID-19 Policy and Updates

Prism Eye Institute has taken the greatest measures and we have incorporated the highest standards to ensure you, your loved ones and our team members are safe while in our clinics. We have invested heavily in our teams, our technologies and our equipment to ensure we have implemented all available resources for reducing the risk of transmission of the COVID-19 virus.

What are we doing?

All patients and staff are screened prior to entry to our clinics. This means everyone’s temperature is taken and questions to help identify any risks will be asked. All visitors and their supports personnel must wear properly fitting face masks prior to entering any of our clinics and the buildings they are in.

All of our staff wear face masks, and some will have added protection of face shields, gowns and gloves depending on the level of contact they have with our patients. Our waiting rooms have been modified to observe social distancing and our clinic flow has been adjusted to ensure social distancing is adhered to through the whole patient journey from check-in to check-out and everything in between. All of our equipment, chairs and exam lanes are cleaned with disinfectants between each patient; and each night our clinics go through a more stringent level of sanitation practices to mitigate any surface contamination.

Investments in technology have allowed us to reduce staff onsite while having them work from home. We’ve made advancements in our services so that many appointments can be done through virtual care, further reducing the number of patients needing to come into clinic.

Lastly, we have systems in place to ensure we are up to date on the latest health developments in all the regions we operate in. Based on these developments we respond quickly to make any necessary adjustments to maintain the highest level of safety for you, for us and our communities.