Terms of Use and Privacy Policies

Introduction

This policy is posted publicly in compliance with legislation.

Privacy Policy

This privacy policy outlines how Prism Eye Institute Inc. collects, uses, discloses, retains, and disposes of personal health information (PHI) in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable laws.

Prism Eye Institute is committed to treating your personal information (PI) and personal health information (PHI) with the utmost respect, dignity, and sensitivity.

How We Protect Your Privacy

The physicians and staff at Prism Eye Institute handle your personal health information in compliance with PHIPA and all applicable laws. To safeguard your information, we:

  • Protect your PHI from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal.
  • Conduct audits and investigations to monitor and manage privacy compliance.
  • Ensure that all physicians, staff, and service providers protect your privacy.

Collection of Information

We collect personal health information directly from you or from someone legally acting on your behalf. This may include:

  • Name, date of birth, and address
  • Health history, medications, and allergies
  • Appointment details and contact information

In some cases, we may collect PHI from other sources (e.g., hospitals or specialists) with your consent or as permitted by law.

Purposes for Collecting, Using, and Disclosing Your Personal Information

We collect, use, and disclose your PHI for purposes such as:

  • Registering you as a patient and scheduling appointments
  • Providing health care and treatment
  • Communicating with you about your health care
  • Consulting with other healthcare providers and sharing information through electronic medical systems
  • Processing payments for treatment and care (e.g., OHIP, WSIB, private insurance)
  • Maintaining our relationship with you
  • Conducting customer satisfaction surveys
  • Complying with legal and regulatory requirements

Record Retention

Prism Eye Institute retains personal information only as long as necessary to fulfill the purposes outlined in this policy.

Methods of Protection

We use the following safeguards to protect your personal information:

  • Administrative Safeguards: Privacy policies, restricted access based on need-to-know, security clearances, and staff training.
  • Physical Safeguards: Restricted access to facilities and records.
  • Technical Safeguards: Password protection, multi-factor authentication, encryption, and firewalls.

Your Privacy Rights

You have the right to:

  • Access the personal information we have collected about you
  • Request corrections if the information is inaccurate
  • Withdraw your consent for certain uses and disclosures (subject to legal obligations)

For privacy inquiries or to exercise your rights, please contact:

Privacy Office
Email: privacy.officer@prismeye.ca
Mailing Address: 7700 Hurontario St., Brampton, Ontario, L6Y 4M3
Telephone: 905-456-3937

Complaints may also be directed to the Information and Privacy Commissioner of Ontario:

Information and Privacy Commissioner of Ontario
Address: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Telephone: 416-326-3333 or 1-800-387-0073
Website: www.ipc.on.ca