Patient Care Coordinator

Prism Eye Institute has been serving the communities of Brampton, Mississauga and surrounding areas for over 50 years. In 2020 North Toronto eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada. Prism is an internationally renowned institute with 5 facilities and 2 surgical centres, together they serve over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

Prism is currently looking for a Front Desk Receptionist to join our amazing team. Front Desk Reception is responsible for greeting and checking-in patients, ensuring necessary paperwork is completed, maintaining up to date patient records in the electronic medical record system, and providing a high level of customer service.

Responsibilities

• Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
• Understand and administer the patient registration and informed consents.
• Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow.
• Ability to provide accurate and adequate information around wait times to patients and drivers.
• Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Oscar).
• Confirmation and update process of appointments well in advance to inform patients of their appointments.
• Demonstrate reliability, cooperation and demonstrate positive attitudes to support a pleasant environment.
• Assist patients with mobility issues (open front doors).
• Performs additional administrative responsibilities as needed or delegated by the management team.
• Ensure calls are answered professionally and in a timely manner at all times
• ability to multitask, organise and time manage
• manage our surgical inquiry email
• advise and counsel Patients on surgical instructions and screening
• Perform appropriate reminder calls
• prepare and stock surgical charts for all procedures performed
• assist with preparing surgical letters/forms to Patients/insurance companies
• prepare/assist with invoices
• ensure operating room and lens inquiries are directed accordingly and handled in a timely manner
• ensure operating room visitors are checked in appropriately and screened
• handle logistics of deliveries/pick-ups
• ensure waiting area is maintained and sanitized regularly
• assist with surgical bookings during overtime needs
• scanning and filing
• Assist in the peri-op area/assisting clinics as needed

Qualifications

• College diploma in ophthalmology/health care industry preferred.
• 1-2 years’ practical experience within a medical/ophthalmology clinical office environment preferred.
• Computer knowledge: Intermediate Word, Excel, Email, Internet, Electronic Medical Record systems, general troubleshooting
• Friendly and compassionate disposition
• Excellent organizational and time management skills
• Ability to work independently or as part of a team
• Excellent interpersonal communication skills
• Excellent written and verbal communications
• Excellent customer service

Dedication to maintaining confidentiality of all patient records General Role Requirements:

• Attention to detail.
• Ability to multi-task and take direction in a versatile workplace.
• Ability to follow process and procedures as directed.
• The ability to communicate within the office in a pleasant, friendly manner overall.
• Identify malfunctions in office equipment and take initiative to troubleshoot or escalate as required.
• Ensures to comply with general safety practices.
• Informs the management team, immediately situations that have a major impact on business.
• Ensures that the clinic areas are maintained in accordance to guidelines.
• Performs additional administrative responsibilities as needed or delegated by leadership team.
• Informs the management team immediately of any situations that have a major impact on business.
• Provides ideas and suggestions to increase the efficiency/profitability of operational processes.
• Follows all Policies and Procedures.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and organizational information.
• Changes in task and responsibilities as necessary.

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.