Director of Operations

DIRECTOR OPERATIONS

Are you collaborative at the core, driven to make a difference and excel in a multitasking environment while craving meaningful work?. If you thrive on bringing projects and tasks to closure and ensure outcomes are sustained with improvements, we’d love to talk to you.

Prism continues to grow at a rapid pace with challenging and great opportunities for experienced professionals looking to utilize their problem-solving, leadership and operational skills. We have an exciting opportunity for a Director Operations to join our growing team!

The Dircetor, Operations will be responsible to oversee the smooth and efficient operations across it’s five clinics including a surgical centre. Reporting to the Executive Vice President (EVP) and supported by a team of senior managers and team leaders the EDO works closely with leadership, staff, and the managing director, to ensure all clinics comply with corporate practices and processes, achieve their financial and operational performance targets while delivering quality patient care and providing outstanding client service to our key stakeholders.

Who are we?

Prism Eye Institute has celebrated over 50 years of service to the community. At Prism, we continue to focus on the best patient experience and best practices in the eye care spectrum. In 2020 North Toronto eye Care (NTEC) merged with Prism Eye Institute, creating the largest Ophthalmology practice in Canada.

Prism is an internationally renowned institute with 5 facilities and 2 surgical centres, together we serve over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

Our Mission

To provide exceptional patient experiences while delivering the highest quality eye care, from basic to the most complex, through collaborative clinical practice, education, research and innovation.

What does this role entail?

OPERATIONS:

Overseeing the day-to-day operations of all sites to ensure the delivery of high quality and efficient patient care in a safe environment, including; planning, budgets, efficiency, optical retail, call center, customer service, doctor and staff satisfaction, facilities, equipment, procurement.

· Ensures their leadership team is knowledgeable and able to implement all programs and initiatives required to effectively run a successful clinic

· Preparation of annual business plan, execute on deliverables, ensure metrics are established, monitored, barriers are removal, follow through, improvement, tracking, reporting, recommendations

· Work with managers, site leaders and team leaders to identify, define and address key issues and priorities, and execute a plan for correction

· Ensure consistency and accuracy of pricing and inventory control to achieve COGS

· Apply industry best practices to optimize operational flow, patient wait times, clinic response time and communication with referring offices.

· Ensure optimization of human resources, including doctor and staff scheduling, room utilization and readiness.

· Create policies and procedures as appropriate

LEADERSHIP/COACH/MENTOR

By balancing our people and business needs, the Director is a coach who enables and encourages their team to reach personal and organizational goals. The EDO is able to communicate and drive the vision & purpose of the organization in a way that inspires action. Create engagement by connecting teams and encouraging feedback.

· Maintain a strong presence within all clinics.

· Maintain a high level of professionalism, consistency, and reliability in management style in order to maintain PEI company values.

· Provide coaching, feedback, and guidance to their team.

· Holds oneself and their team accountable for success against the organization’s strategy and goals.

· Creates an environment where mistakes are used as learning opportunities, feedback is freely offered and willingly received, and expertise is shared among others

· Continually seek ways to improve. Encourage their team to question the status quo and bring forth new ideas. Make good and timely decisions that move the organization forward. Look ahead to future possibilities and remain flexible and ready to adapt to business needs.

MANAGEMENT:

· Preparation of annual budget, operating and capital, with the EVP, creating realistic yet “stretch” targets for revenues and expenses

· Work with each Sr. Manager on completing a clinic specific Business Plan as part of the business review process

· Effectively positions strategic, enterprise-wide change initiatives to ensure the likelihood of favourable responses

· Perform monthly P&L reviews on each location to assess the financial goals against the clinic’s business objectives

· Initiate action plans and support to operations with deficiencies noted as a result of their business review findings

· Vendor Management – as the leader most closely in touch with clinic product/service requirements the Director is responsible to manage vendors to ensure top quality products/service while maintaining the outlined expense budget.

· Lead equipment trials and training events for new diagnostic equipment.

· In conjunction with HR, Provide / implement additional seminars, training sessions and materials that can assist site leads and team leads with team development on improving the client experience, service delivery excellence, standards and building sales

· Work with Sr. Managers and team leads to encourage clients to provide positive ratings / reviews on social media

QUALIFICATIONS AND EXPERIENCE REQUIRED:

· Must be a registered Allied Health Professional in good standing, in the Province of Ontario

· 8-10 years of progressive operations experience that has led to a management position

· Strong financial and budgeting knowledge

· Critical thinking – ability to understand issues, explore options, determine best course of action

· Thrives on multitasking

· Exceptional business acumen

· Established track record of achieving revenue and profit targets

· Proven experience in successfully developing client relationships

· Strong planning and organizational skills

· Exceptional client facing skills: ability to build trust, proven strengths in negotiation and dispute resolution, and ability to deliver service excellence to the client

· Strong oral and written communication skills. Must be able to facilitate workshops / presentations

· Skilled in coaching, motivation and team development

· Effective conflict management skills

· Effective Influencing skills

· Strong working knowledge of Excel, Word, PowerPoint, Internet, ie Google, etc.

· Ability to travel across geographic territory

How to Apply

Interested candidates should email a cover letter and resume to hr@prismeye.ca and mention “Director of Operations” in the subject line.

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.