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COVID 19 Precautions at Prism

At Prism, your health and safety is very important to us and we are taking every measures to ensure you, our staff and our community are safe. Bellow are some of the steps we are taking to minimize risk and reduce the spread of infection while maintaining the best attitude, morale and care in full spectrum eye care services:

  • We have implemented temperature screening stations at all our clinics to ensure patients and staff are not feverish.
  • Acrylic barrier screens have been installed at key touch points like check in/out, on our slit lamps and some of testing equipment.
  • We have sectioned off waiting areas to ensure proper social distancing.
  • We have implemented and continuously monitor rigorous cleaning processes for every inch of our clinics – not just our patient contact areas and testing equipment.
  • All staff and patients must wear face masks in clinic and use hand sanitizer.
  • We have provided personal protective equipment for all of our staff.
  • Changed policies and procedures for staff that enhance infection control practices and reduce the risk of spreading any virus, bacteria or disease – not just COVID-19.
  • We have developed a virtual care platform that is used whenever possible (some patients may not qualify based on acuity, disease process and prognosis).
  • We have developed an online check-in portal to reduce the time patients need to spend in our clinics.
  • We continually monitor COVID-19 progress of municipal, college and provincial guidelines to ensure we are meeting, or in most cases, exceeding all recommendations.
  • We are experiencing unusually high call volumes related to COVID-19.To ensure your needs are addressed in a timely fashion, Prism will be upgrading its phone system over the next ten days. Please bare with us as we make all efforts to serve you better.

COVID-19 Policy and Updates

Prism Eye Institute has taken the greatest measures and we have incorporated the highest standards to ensure you, your loved ones and our team members are safe while in our clinics. We have invested heavily in our teams, our technologies and our equipment to ensure we have implemented all available resources for reducing the risk of transmission of the COVID-19 virus.

What are we doing?

All patients and staff are screened prior to entry to our clinics. This means everyone’s temperature is taken and questions to help identify any risks will be asked. All visitors and their supports personnel must wear properly fitting face masks prior to entering any of our clinics and the buildings they are in.

All of our staff wear face masks, and some will have added protection of face shields, gowns and gloves depending on the level of contact they have with our patients. Our waiting rooms have been modified to observe social distancing and our clinic flow has been adjusted to ensure social distancing is adhered to through the whole patient journey from check-in to check-out and everything in between. All of our equipment, chairs and exam lanes are cleaned with disinfectants between each patient; and each night our clinics go through a more stringent level of sanitation practices to mitigate any surface contamination.

Investments in technology have allowed us to reduce staff onsite while having them work from home. We’ve made advancements in our services so that many appointments can be done through virtual care, further reducing the number of patients needing to come into clinic.

Lastly, we have systems in place to ensure we are up to date on the latest health developments in all the regions we operate in. Based on these developments we respond quickly to make any necessary adjustments to maintain the highest level of safety for you, for us and our communities.