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Clinic Coordinator

Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years. In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada. In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually. PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

Prism currently has an exciting opportunity for a Clinic Coordinator at our Toronto location. The ideal candidate will be accountable for supporting the day-to-day activities of our busy surgical centre(s). The incumbent will be an individual who is knowledgeable with operating room and clinical functions, policies and processes.

Reporting to the Sr Manager of Surgical Services (SMSS), the Clinic Coordinator will be accountable for the following elements:


· Facilitate a practice environment promoting clinical excellence in the provision of patient-focused care

· Oversee the day-to-day flow of the North Toronto Surgery Centre. This includes assisting in PACU as needed, diagnostics, cataract counselling, clinical assisting and excludes the OR

· In collaboration with SMSS and the Operating room coordinator (ORC), implement policy and procedures across the healthcare facility

· Employ financial acumen in resource management

· Be an ambassador for excellence in patient care and patient experience

· Ensure that stock levels are adequate and orders are placed on time

· Communicate medical results to patients under clinical supervision

· Sterilize instruments in accordance with OSHA requirements

· Complete timely and accurate documentation of patient visits

· Collaborates with the SMSS, ORC and tech team lead to ensure adequate staffing to meet the needs of the surgical center

· PPE (Personal Protective Equipment) tracking

· Liaising with the SMSS, ORC and scheduling teams to ensure surgical dates are being opened appropriately and maintaining waitlist information.

Leadership competencies for all leaders include the following (but not limited to)

1. Strong ability to achieve results, through collaboration, impact and influence. Incorporating planning, coordination and executive, resulting in service and quality excellence.

2. Effective leadership focusing on developing others, holding self and others accountable through visionary leadership.

3. Thinking critically through analysis required to proactivity address business and organizational issues into the future.

4. Personal effectiveness with strong emotional intelligence that focus on self knowledge/awareness and awareness of how to best conduct oneself setting an example for others.

Education and Experience

  • 2 + years in the ophthalmology space
  • 5 + years working in a surgical setting preferably with Cataracts or Occuloplastics
  • The applicant will have a sound understanding of the differences between Ophthalmology and Optometry
  • Must be a resourceful problem solver
  • A constant learner and values new opportunities
  • Working knowledge of EMR (OSCAR would be an asset)
  • Experience multi-tasking and working well as part of a team
  • Ability to speak Italian would be considered an asset
  • Ability to prioritize; strong critical thinking and problem-solving skills
  • Ability to adapt to change, and work under pressure

Job Types: Full-time, Permanent


How to Apply

Interested candidates should email a cover letter and resume to and mention “Clinic Coordinator” in the subject line.

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.