Certified Ophthalmic Medical Technologist

Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years.

In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada.

In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually.

Prism Eye Institute (PEI – a partner of Vision Group) is Canada’s largest Ophthalmology clinic with 5 clinics across the Greater Toronto Area. Prism Eye Institute has celebrated over 50 years of service to the community through an innovative collaboration, Credit Valley Eye Care, Osler Eye Care, GoEyeCare and North Toronto Eye Care: the same doctors and locations you know and trust, but offering new services, procedures and technologies. As Prism, we continue to focus on the best patient experience and best practices in the eye care spectrum.

Prism currently has an exciting opportunity for a COMT to join the team. The ideal candidate will be accountable for providing community concierge services to enhance our specialty, primarily in our Cataract and Refractive Services but also in the areas of Premium dry eye and cosmetic services. The incumbent will be an individual who is flexible and has a strong entrepreneurial spirit and welcomes the opportunity for this role to evolve.

*Please note as Prism continues its growth phase, this role and the elements within will evolve to meet the needs of the organization*

Reporting to the Managing Director of the Prism Toronto division of the Prism Eye Institute, the COMT will be accountable for the following elements:

Benefits:

• You will receive a yearly bonus.
• You will benefit from diagnostic testing and up to 50% off for immediate Family members
• 3 weeks of vacation, 2 sick days, & 1 extra vacation day for each year of employment.
• You benefit from group insurance, and years of service bonus.
• You can count yourself as a team member of one of World’s most prestigious Companies in Innovation and Research, Patient care and leading technology.

Tasks at a glance:

Community Outreach and Referring Network

• You will lead communications with the new and existing referring network and work on educating and training the network on programs and services we offer
• Lead and develop our cataract market
• In conjunction with the Manager Director of the Prism Toronto Division of the Prism Eye Institute, manage operational costs as they relate to Cataract and Refractive Programs
• Assist and support marketing initiatives and CE events
• Identify areas of improvement both quality and services, and collaborate with department heads to identify new opportunities.
• Manage and provide feedback on Patient and Client reviews in order to improve quality of service as an organisation
• All duties as assigned

Cataract Program

• Provide accurate information to patients regarding surgery, pricing, and scheduling.
• Manage and address patient questions accurately, concisely and in a timely manner.
• Assist with patients’ needs by consulting, reassuring and scheduling follow-ups.
• Present all treatment options to prospective patients with sound knowledge of our services
• Work with our in-house MDs and ODs to improve the quality of service and options we offer to our Patients and referring network
• Knowledge in dry eye management skills

Leadership competencies for all leaders include the following (but not limited to)

• Strong ability to achieve results, through collaboration, impact and influence. Incorporating planning, coordination and executive, resulting in service and quality excellence.
• Effective leadership focusing on developing others, holding self and others accountable through visionary leadership.
• Thinking critically through analysis required to proactivity address business and organizational issues into the future.
• Personal effectiveness with strong emotional intelligence that focus on self knowledge/awareness and awareness of how to best conduct oneself setting an example for others.

Education and Experience

• At least 2+ years in the ophthalmology space
• COMT (Certified Ophthalmic Medical Technologist) degree or equivalent an asset
• Background in customer service preferred in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, etc.
• Strong Microsoft office skills including but not limited to excel, powerpoint, work, access, adobe acrobat, EMR systems
• Ability to create and design reports, literature, brochures, info sheets as assigned.
• Excellent communication skills
• Strong interpersonal skills with interdisciplinary teams and external stakeholders
• Thrive in fast-paced environment
• Proficient multi-tasker and self-disciplined
• Must be a resourceful problem solver, excellent time management and prioritization skills
• Excels at process development
• The ability to travel between sites and flexible working hours

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.