Career Opportunities for Front Desk Reception
Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years. In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada. In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually. PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.
Front Desk Reception is responsible for greeting and checking-in patients, ensuring necessary paperwork is completed, maintaining up to date patient records in the electronic medical record system, and providing a high level of customer service.
Responsibilities:
- Have a passion or interest in the medical field.
- Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
- Understand and administer the patient registration and informed consents.
- Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow.
- Ability to provide accurate and adequate information around wait times to patients and drivers.
- Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Oscar).
- Confirmation and update process of appointments well in advance to inform patients of their appointments.
- Verify OHIP Eligibility to ensure adequate coverage, if not inform patient of fees.
- Demonstrate reliability, cooperation and demonstrate positive attitudes to support a pleasant environment.
- Assist patients with mobility issues (open front doors).
- Performs additional administrative responsibilities as needed or delegated by the management team.
How to Apply
Interested candidates should email a cover letter and resume to hr@prismeye.ca and put “Front Desk Reception – Mississauga or Toronto in the subject line.
Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.