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Career Opportunities for Front Desk Reception

Front Desk Reception is responsible for greeting and checking-in patients, ensuring necessary paperwork is completed, maintaining up to date patient records in the electronic medical record system, and providing a high level of customer service.


  • Have a passion or interest in the medical field.
  • Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
  • Understand and administer the patient registration and informed consents.
  • Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow.
  • Ability to provide accurate and adequate information around wait times to patients and drivers.
  • Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Oscar).
  • Confirmation and update process of appointments well in advance to inform patients of their appointments.
  • Verify OHIP Eligibility to ensure adequate coverage, if not inform patient of fees.
  • Demonstrate reliability, cooperation and demonstrate positive attitudes to support a pleasant environment.
  • Assist patients with mobility issues (open front doors).
  • Performs additional administrative responsibilities as needed or delegated by the management team.

How to Apply

Interested candidates should email a cover letter and resume to and put “Front Desk Reception – Mississauga or Toronto in the subject line.


Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

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