Skip to main content

Career Opportunities for Call Centre Representatives – Brampton

The Call Centre Representative is responsible for managing incoming and outgoing calls, booking appointments, answering patient inquiries while providing a high level of customer service at all times.

Responsibilities:

  • Proper phone etiquette and to maintain professionalism at all times.
  • Understanding patient triaging.
  • Ability to respond to patient inquiries and understand who to direct calls to accordingly.
  • Ability to make necessary appointment bookings, and changes as required.
  • Good decision making skills and strong interpersonal skills to be successful.
  • Ability to manage high-level stress, and maintain positive attitude at all times.
  • Assist in providing metrics for quality key indicators.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up patient calls where necessary.
  • Document/log all call information according to standard operating procedures.
  • Knowledge of customer service principles and practices.
  • Knowledge of call centre telephony and technology.
  • Experience in a call centre or customer service environment preferred.
  • Proficient data entry and typing skills.
  • Knowledge of administration and clerical processes.
  • Provides ideas and suggestions to increase the efficiency/profitability of operational processes.
  • Excellent communication skills and understanding to be able to perform with minimal guidance.
  • Informs the management team immediately of any situations that have a major impact on business.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and organizational information.
  • Complete other tasks as requested.

Qualifications & Key Skills:

  • Education: College diploma in healthcare industry.
  • Professional experience: 1-2 years’ practical experience within a medical/ophthalmology office or call centre experience an asset.
  • Computer knowledge: Intermediate Word, Excel, General troubleshooting.
  • Problem analysis and problem solving.
  • Organizational skills.
  • Attention to detail, adaptability, team work, stress tolerance all an asset.

Attention to detail, adaptability, team work, stress tolerance all an asset.

How to Apply

Interested candidates should email a cover letter and resume to careers@prismeye.ca and put “Call Centre Representative – Brampton” in the subject line.

Return to Careers