Prism is now seeing patients at both our Mississauga-Oakville & Brampton locations at reduced hours and volumes. Your safety is our priority, We have implemented guidelines and measures to reduce risk and maintain a safe environment for our patients, staff, and doctors. Please note that visits are by APPOINTMENT ONLY. We are experiencing unusually high call volumes related to COVID-19. To ensure your needs are addressed in a timely fashion, Prism will be upgrading its phone system over the next ten days. Please bare with us as we make all efforts to serve you better.
Learn more About Prism’s COVID 19 Precautions
PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.
If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.
If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE
Please note that if you are currently under the care of an optometrist, your request will not be processed.
FOR NEW PRISM PATIENTS WITH A SCHEDULED APPOINTMENT
If you are a NEW PRISM PATIENT (I have not been to Prism before or I have a new referral) and have a confirmed in-person appointment at Prism, you MUST check-in online 4 to 7 days before attending your appointment. Instructions for attending your visit are HERE and on the online check-in form. Instructions will also be emailed to you when you submit the form.
TO CONFIRM, CANCEL OR RESCHEDULE AN APPOINTMENT
FOR PRISM PATIENTS WHO WANT TO CONTACT US
If you are a Prism patient who wished to contact us with questions or concerns about your eye health, you can contact us using our secure online form. You can also contact our call centre at (905) 456-3937. Due to high call volumes, we recommend the online form for your convenience.
FOR DOCTORS REFERRING PATIENTS
Please use our secure online portal to refer your patients. You can send referrals with or without an account. It is easy to use, completely secure, allows you to track your patients progress, and utilizes digital communications to update your patients on your behalf.
Prism Eye Institute has taken the greatest measures and we have incorporated the highest standards to ensure you, your loved ones and our team members are safe while in our clinics. We have invested heavily in our teams, our technologies and our equipment to ensure we have implemented all available resources for reducing the risk of transmission of the COVID-19 virus.
What are we doing?
All patients and staff are screened prior to entry to our clinics. This means everyone’s temperature is taken and questions to help identify any risks will be asked. All visitors and their supports personnel must wear properly fitting face masks prior to entering any of our clinics and the buildings they are in.
All of our staff wear face masks, and some will have added protection of face shields, gowns and gloves depending on the level of contact they have with our patients. Our waiting rooms have been modified to observe social distancing and our clinic flow has been adjusted to ensure social distancing is adhered to through the whole patient journey from check-in to check-out and everything in between. All of our equipment, chairs and exam lanes are cleaned with disinfectants between each patient; and each night our clinics go through a more stringent level of sanitation practices to mitigate any surface contamination.
Investments in technology have allowed us to reduce staff onsite while having them work from home. We’ve made advancements in our services so that many appointments can be done through virtual care, further reducing the number of patients needing to come into clinic.
Lastly, we have systems in place to ensure we are up to date on the latest health developments in all the regions we operate in. Based on these developments we respond quickly to make any necessary adjustments to maintain the highest level of safety for you, for us and our communities.