Prism is now seeing patients at both our Mississauga-Oakville & Brampton locations at reduced hours and volumes. Your safety is our priority, We have implemented guidelines and measures to reduce risk and maintain a safe environment for our patients, staff, and doctors. Please note that visits are by APPOINTMENT ONLY. We are experiencing unusually high call volumes related to COVID-19. To ensure your needs are addressed in a timely fashion, Prism will be upgrading its phone system over the next ten days. Please bare with us as we make all efforts to serve you better.
Learn more About Prism’s COVID 19 Precautions
PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.
If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.
If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE
Please note that if you are currently under the care of an optometrist, your request will not be processed.
If you are a NEW PRISM PATIENT (I have not been to Prism before or I have a new referral) and have a confirmed in-person appointment at Prism, you MUST check-in online 4 to 7 days before attending your appointment. Instructions for attending your visit are HERE and on the online check-in form. Instructions will also be emailed to you when you submit the form.
If you are a Prism patient with an upcoming scheduled appointment and you would like to confirm or cancel the appointment, you can contact us using our secure online form. You can also contact our call centre at (905) 456-3937. Due to high call volumes, we recommend the online form for your convenience.I would like to confirm or reschedule my appointment
If you are a Prism patient who wished to contact us with questions or concerns about your eye health, you can contact us using our secure online form. You can also contact our call centre at (905) 456-3937. Due to high call volumes, we recommend the online form for your convenience.
Please use our secure online portal to refer your patients. You can send referrals with or without an account. It is easy to use, completely secure, allows you to track your patients progress, and utilizes digital communications to update your patients on your behalf.
Please note that all of Prism’s online forms are compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).